Delivery
Here you will find questions and answers about delivery
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How long is the delivery time?
The delivery time depends on the following factors:
Availability
You can find out whether an item is in stock or not in the item details. Items that are in stock will leave our warehouse on the same day if we receive the order by 15:00 on Monday and by 16:00 on Tue-Fri. For orders with mixed availability (items in stock and items not in stock), the option partial delivery must be selected.
Shipping method
- PriorityDelivery time next working day
- EconomyDelivery time approx. 2 working days later
- Furniture removal upto 10 days. An exact date will be agreed with you.
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how can i track my order?
Under your account, click Order, view the order you want, and click Package Tracking. Please note that the data will not be made available until 8:00 p.m. on the day of dispatch. You will be informed by email when your package has been dispatched. -
How much are the shipping costs?
Economy with a delivery time of approx. 2 working days CHF 6.90 From a purchase value of CHF 99.00, this shipping method is free Priority with a delivery time of 1 working day CHF 8.90 Saturday delivery with a delivery time of 1 working day CHF 9.90 Furniture forwarding with a delivery time of up to 10 days CHF 19.90 Free shipping from a purchase value of CHF 199.90. Pick-up in specialist shop and logistics center free of charge -
when will my order be shipped?
Log in to the shop with your access data. If you do not have access data because you have registered as a guest, you can have the access data sent to you here. Go to "Orders" in your customer account and click on View for the affected order. Under status and delivery date you can get information about when your order will be shipped.
Online shop
Here you will find questions and answers about our online shop
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How do I find an article via the search?
Use the search field (1) at the very top in the middle to enter the desired item name. After three letters have been entered, a search result opens. On the left side you will also find filters (2) with which you can filter the search results.
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How do I find an article about the category?
On the start page you will find the main menu (1). Move the mouse over the desired main category and a preview window opens with subcategories (2+3). Click on the desired category and you will get to the preview of all products in this category.
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article overview tips and tricks
Once you have reached a category overview, you can further refine the category with the filter (1) as required. The category also shows the availability (2) with in stock, soon in stock or on order. If there are more pictures (3) with the product, we offer this product in other colours, sizes or other variants. You can also set the sorting (4). The default is Best Selling, but you can also sort by Release Date, Lowest Price, Highest Price or Item Name.
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how many vouchers can i redeem?
If you have shopping vouchers from us, you can redeem several vouchers at the same time. If the value of the voucher does not exceed the order value of the order and you still have remaining credit, you can redeem the voucher code and thus the remaining credit with the next order. If you have a discount voucher from us, a maximum of one voucher can be redeemed per order. Discount vouchers cannot be redeemed on certain products. The conditions for the respective discount voucher may vary and will be announced to you with the voucher. -
how can I unsubscribe from the newsletter?
There is an unsubscribe link at the bottom of every newsletter you receive from us. Click on it and you will no longer be sent newsletters.
Returns
Here you will find questions and answers about returns
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Can I return items?
Provided the item is unused and the original packaging is in perfect condition, you can return items to us within 14 days. Products that have been specially ordered or made to customer specifications are excluded from return or exchange.
In your customer account, under Orders, select the order in question by clicking on "View".
Then click on "Return" and follow the instructions.
If you have not created a customer account, follow the instructions under the following link Return & Returns
open orders
here you will find questions and answers about open orders
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Can I change an order?
Check the status of your order in your account by going to My Account and Orders and selecting the order in question. There you can see the status of each item. If the status of an item is "open" or "in process", you can contact us on +41 55 460 28 28 to make any changes.
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Can I cancel an order?
Check the status of your order in your account by calling up the relevant order under My Account and Orders. If the status of the entire order is "open", you can contact us. If the status is "in process", we need to check the status of the order.
Invoice & Credit Notes
Here you can find questions and answers about invoices & credits.
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How do I receive the invoice?
The invoice will be sent by e-mail as soon as your order has been dispatched in full. Attached to the email is a payment slip with all the necessary payment details.
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I can no longer find my invoice. Where can I view it?
You can download your invoice again at the following link:
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I have returned or cancelled an item. Can I simply deduct the amount from the invoice?
In the event of a return or cancellation, you will automatically receive a credit note by e-mail as confirmation for the st
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how is a credit made?
In the case of a return or credit, the credit is always made in the same way as the payment. In the case of credit card payments, the amount is credited back to the credit card, in the case of PayPal it is credited back to the PayPal account, etc.